A calling desk for your agents. Six dialing modes and inbound queues on one side, the customer record and a guided script on the other — plus WhatsApp, SMS and email, supervisor monitoring, and an admin console for the people running the floor.
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Built for the day-to-day of a real contact centre — not a feature list nobody uses.
Calling, live call control, every messaging channel, the CRM, supervision, reporting and the admin console behind all of it.
Six dialing modes, multi-line handling, and a dialpad for the times a human has to drive.
Everything an agent reaches for mid-call, without leaving the screen.
Phone, chat, WhatsApp, SMS, email, script and tickets in a single dashboard.
The CRM lives inside the app, so nothing gets typed twice.
See the floor in real time, and go back over any call afterwards.
Over a hundred reports across sessions, dispositions, queues and SLAs.
A full back office for the people who configure the floor, not just the ones on it.
Small details that matter when the app is open for eight hours straight.
Set the campaigns up once, then it's just agents signing in and taking calls.
Set up campaigns, queues, DIDs and IVR flows in the admin console, and define the dispositions your team will actually use.
Import lists or pull them in by API, screen them against your blacklist, and assign them to agents or let distribution rules do it.
An agent chooses their campaign and dialing mode — or skips the prompt entirely with a default auto-login.
The dialer connects the call with the customer record already open, and the guided script leads the conversation.
Tagging the outcome updates the CRM, schedules any callback, and can fire an SMS or WhatsApp message automatically.
Team leads monitor or coach live from the agent grid, and afterwards the reports and recordings show what to change.
Sales floors, support desks, verification teams and multi-campaign BPOs — inbound, outbound, or both at once.
Work a large prospect list in predictive mode so agents stop burning the day on dial tones, voicemail and wrong numbers.
Queues, skill-based routing and IVR bring the call to the right agent, with the customer record already open.
Callbacks are scheduled on the record, tracked with slots, and surfaced to the agent at the right time.
Preview dialing lets an agent read the lead before committing to the call, and cascading dropdowns keep the captured data clean.
Supervisors silent-monitor or whisper to agents live, then use review mode and recordings to run QA afterwards.
Run separate campaigns, DIDs, dispositions and reporting per client from one admin console, with per-agent feature policies.
Three tiers covering a small sales team through to a full contact centre. Tell us where you sit and we'll put a number on it.
For a small team getting off spreadsheets and manual dialing.
For teams running continuous campaigns in both directions.
For contact centres and BPOs running multiple campaigns.
Pricing depends on seats and volume — tell us your numbers and we'll quote it. Get a quote →
How it differs from Voice AI, what it connects to, and how compliance is handled.
The Dialer is for your human agents — it places the calls and does the admin so they spend their time talking. Voice AI replaces the agent on the call entirely. Plenty of teams run both: AI for first-touch volume, people for the conversations that need them.
Six: Manual, Auto, Progressive, Preview, Predictive and Callback. An agent can switch mode and campaign from the console, and click-to-call from a lead record is supported too.
No. It handles inbound as well — queues, skill-based routing, IVR flows, call forwarding and voicemail are all part of it. Most teams use it for both directions on the same floor.
Silent monitor, barge in, or coach the agent privately so the customer cannot hear. Supervisors can also join as a conference participant. These are permission-gated, so an admin decides who gets them.
There is a CRM built into the agent screen, so records can be viewed and edited without switching apps. It also pushes call and CRM data out over webhooks and a REST API, and dispositions can update record fields automatically.
Yes — WhatsApp Business (including approved templates), SMS and email all run from the same console, alongside internal team chat. You can also fire an SMS or WhatsApp automatically based on the disposition the agent picks.
Over a hundred reports, including CDR, queue, abandon and IVR reports, disposition summaries and graphs, service-level and intraday SL reporting, agent session data, billing and call-quality metrics. Follow-up lists export to CSV.
No. It runs over your existing telephony, and DIDs, voice files, IVR design and holiday handling are all configured in the admin console.
The admin console has blacklist management with bulk upload, holiday lists and zone-based dialing rules. Calls can be recorded by policy, and recordings, transfers and conferences are all logged for audit.
Primarily a Windows desktop app — which is what gives you the floating call widget, tray alerts and native call pop-ups. The same dashboard also runs as an installable web app if you would rather not deploy a desktop client.
Book a free, no-obligation demo and hear a live agent handle a real call flow for your business.
